Creating an Exceptional Patient Experience!

Presenter: Gabriele Maycher, CEO, GEM Dental Experts Inc.

BSc, PID, dip DH, RDH in BC& AB

A passionate educator with more than 30+ years of clinical experience & diverse business background has revolutionized the way clinicians optimize patient outcomes through contributing positions such as published author, educator, Dental Hygiene Program Director, Quality Assurance Program assessor, content advisor for Oral Health Hygiene magazine, entrepreneur of the year and consultant for forward-thinking dental practices.

Course Summary:

This course is designed to equip healthcare professionals and administrators with the knowledge and skills required to deliver exceptional patient experiences that drive measurable clinical and organizational success. Participants will explore the core elements that define a truly patient-centered experience, understand the systemic and interpersonal challenges that hinder excellence, and examine how high-quality patient interactions can enhance health outcomes, foster institutional growth, and boost revenue.

The learning objectives are:

1. Define an Exceptional Patient Experience

2. Identify Key Challenge in Delivering an Exceptional Patient Experience

3. Explore How an Exceptional Patient Experience Drives Outcomes, Growth, and Revenue