Are you addressing inconsistencies in periodontal care among your team members?

November 13, 2024
by Gabriele Maycher, CEO, GEM Dental Experts Inc. BSc, PID, dip DH, RDH: 

Change for the Better: Are flawed processes holding your team back from experiencing better efficiency, healthier clients, happier employees, and continued practice growth?

Challenge

We’ve been noticing increasing inconsistency in care among our team members, especially since the release of the 2018 AAP Periodontal Classification. This issue seems to be exacerbated by the fact that some team members graduated before this update, while others graduated after. How can we effectively bridge this gap?

Solution

The release of the 2018 AAP (American Academy of Periodontology) Periodontal Classification system brought significant advancements in the classification and management of periodontal conditions. However, this update has also highlighted a growing divide in care practices among dental hygiene teams, especially between those who graduated before and after the introduction of the new classification. Addressing this divide is crucial for maintaining high standards of patient care and ensuring consistency within the team. Here are some effective strategies to bridge this gap:

Leveraging diverse strengths:

Each member of your dental hygiene team brings unique strengths to the table. New graduates are often well-versed in the latest theories and classifications, while experienced hygienists offer practical insights and clinical acumen. Recognize and celebrate these diverse contributions. Create an environment where team members can share their knowledge and experiences openly. For example, you might hold regular chart audit team meetings where both new and seasoned hygienists present case studies or recent learnings. This exchange of knowledge fosters mutual respect and helps integrate various approaches into a cohesive practice.

Professional development and continuing education:

One of the most effective ways to address inconsistencies in care is through shared professional development. Organize regular training sessions that focus on the latest advancements in periodontal care, including the 2018 AAP Classification system. By participating in these courses together, all team members can gain a unified understanding of the current standards and guidelines. These training sessions can also cover evidence-based practices and emerging research, ensuring that every team member is on the same page and equipped with the latest knowledge.

Monthly chart audits:

Implementing a system of monthly chart audits can serve as a practical tool to ensure that all team members are aligning their practices with the most current evidence-based literature. During these audits, review patient records to assess the consistency of periodontal assessments, treatment plans, and documentation. This process helps identify any discrepancies in care and provides an opportunity for corrective action. Additionally, it fosters a culture of accountability and continuous improvement within the team. By regularly reviewing and discussing cases, you can address any misunderstandings and reinforce best practices.

Mentorship and collaborative learning:

Mentorship is a cornerstone of professional growth, particularly in fields as dynamic as dentistry. Establishing a mentorship program where new graduates are paired with seasoned hygienists can bridge this knowledge gap. Encourage senior hygienists to guide new graduates through complex periodontal cases, offering support and feedback. This collaborative approach not only enhances the skills of less experienced team members but also provides an opportunity for senior hygienists to stay engaged with evolving practices.

Developing a unified care protocol:

Creating a unified care protocol can help standardize periodontal care practices across the team. Develop clear guidelines based on the latest research and the 2018 AAP Classification system. Ensure these protocols are easily accessible to all team members and regularly reviewed. Involve the entire team in the development process to ensure buy-in and adherence. This collaborative approach not only ensures consistency but also empowers team members to contribute their insights and expertise.

Fostering open communication:

Encourage open communication among team members to address any concerns or questions regarding periodontal care. Regular team meetings (can’t stress this enough) and case discussions provide a platform for sharing experiences and clarifying doubts. Create a culture where team members feel comfortable seeking advice and discussing challenges. This openness promotes continuous learning and helps resolve any issues related to the application of the new classification system.

Utilizing technology:

Leverage technology to facilitate consistent care and training. Use digital platforms for online courses, webinars, and interactive case studies. These tools can offer flexible learning opportunities and keep the team updated on the latest advancements.

Conclusion

Bridging the gap between different educational backgrounds and experiences within a dental hygiene team requires a multifaceted approach. By investing in professional development, conducting regular chart audits, fostering mentorship, leveraging diverse strengths, and creating unified care protocols, you can enhance consistency in periodontal care. Open communication and the use of technology further support these efforts, ensuring that every team member contributes to a cohesive and effective practice. Embracing these strategies not only improves patient care but also strengthens the overall performance and satisfaction of your team.